Grievance Officer

Knowledge Nation Law Centre is committed to fair and timely redressal of genuine concerns raised by students, parents, and other stakeholders. Formal grievances may be addressed to the designated Grievance Officer named below.

What You May Raise

• Service-related concerns regarding coaching delivery, batches, or communication
• Issues related to conduct of staff or fellow students that affect the learning environment
• Privacy, data, or policy-related complaints
• Other formal grievances that could not be resolved through regular centre contact channels

How to Submit a Grievance

1. Write a clear email to the Grievance Officer at ashishtayal2022@gmail.com.
2. Include your full name, registered mobile number, course / batch (if enrolled), branch (Delhi / Gurgaon / Online), and a factual description of the issue with relevant dates.
3. Attach supporting documents only if necessary and relevant.

Process & Timelines

Upon receipt, the Grievance Officer (or an authorised nominee) will acknowledge the complaint and may seek additional information. KNLC aims to examine grievances in good faith and communicate an outcome within a reasonable period, typically within 15–30 working days, depending on complexity.

Please note that fee refund requests are governed by our Refund Policy (Zero Refund). Raising a grievance does not create a right to refund where the published policy does not allow one.

Day-to-Day Support

For routine academic or admission queries, please first contact centre helplines 9999882757 / 9999882858 or use the Contact Us page. Reserve the Grievance Officer channel for formal complaints requiring escalation.

Abuse of the grievance channel (frivolous, threatening, or repeated bad-faith complaints) may be declined and recorded.